Last updated: August 29, 2026

Terms of Use & Service Policies

Booking requests

Submitting a form does not create a confirmed appointment. Our Lady Cleaning Services LLC will contact you to confirm availability, scope, price, and service time before the booking is final.

Pricing and payment

Prices displayed online are starting estimates and may change based on home size, condition, service scope, location, pets, accessibility, and requested add-ons. Final pricing is confirmed before service. Payment arrangements are communicated during confirmation.

Access and preparation

Please provide safe, reasonable access to the service location and secure valuables, medications, cash, and fragile items. Please let us know about pets, special surfaces, or conditions that may affect service.

Changes and cancellations

Please contact us as soon as possible if you need to change or cancel an appointment. Same-day changes may be subject to a fee if a team has already been scheduled or dispatched; any applicable fee will be communicated during confirmation.

Service concerns

If you are unhappy with a service, contact us promptly at 217-846-6328 so we can review the concern and work toward a fair resolution.

Website use

Website content is provided for general information and may be updated without notice. You may not misuse the site, submit false booking requests, or interfere with its operation.